We work hard every day to provide you with quality offers and service. If we have not been able to fully meet your expectations, please do not hesitate to send us your complaint by sending us an e-mail via the contact form at the bottom of this page.
Select the category "I am back from my trip" and then choose the specific subject of your complaint.
Fill in your contact details and enter a concise comment explaining your request for a complaint.
| Note : In order to best respond to your request, we invite you to send us photos, videos, invoices or any other factual element, by replying to the acknowledgement e-mail you will receive.
| Good to know : We work in line with ABTA guidelines, and will provide a full response to your complaint within 30 days. However, if we require our suppliers to assist with the complaint and we have not heard back from them in time, we will let you know that we are still waiting for their assistance so that you are aware of the situation.