We work every day to bring you the best offers and a high quality of service. If we have not been able to fully meet your expectations on this occasion, please email us a formal complaint to firstname.lastname@example.org.
For us to best meet your request, please provide photos, videos, receipts or any other information to support your feedback at the initial time of writing to us.
We work in line with ABTA guidelines, and will provide a full response to your complaint within 28 days. However, if we require our suppliers to assist with the complaint and we have not heard back from them in time, we will let you know that we are still waiting for their assistance so that you are aware of the situation.