If you have subscribed to Xplorassur Multirisk Insurance, in case of cancellation, you will benefit from one of the following options:
For any justified cause, you are reimbursed for cancellation fees and air taxes.
| Good to know : Please note that the Premium Assistance insurance only covers you in case of problems on site and does not cover the cancellation of your stay.
If you wish to report a claim or get reimbursed, do not hesitate to create your request directly on their website.
You will be asked for your Xplorassur (or Mutuaide if you subscribed before the 21/05/2024) subscription number, your file number 10XXXXXXXVPUK and your dates of stay.