In the event that health conditions* do not allow you to carry out your stay as originally booked, we allow you to cancel your stay free of charge in two ways :
1. You can request a full refund of your trip
2. You can request a refund in the form of a voucher valid for 24 months on all our offers. This voucher corresponds to the total amount of your reservation + 5%.
You can also extend the duration of your voucher if you were unable to use it due to the health situation.
If your stay is cancelled due to Covid-19, we will contact you directly by e-mail a few days before your departure. You will be able to cancel your order in your member area and choose your refund method.
| Please note: If you wish to cancel your holiday but it is feasible to do so, cancellation charges in accordance with our Terms and Conditions will apply.
*Lockdown, quarantine on arrival