If you require special assistance at the airport, whether for reduced mobility or any other specific need, it is important to submit your request directly with the airline after your flight has been booked.
Steps to request assistance at the airport
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Retrieve your flight booking reference: You can find it in the booking details or in your travel documents. Use the reference to access the airline’s website via the link provided in the same location.
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Request special assistance: Once logged in, look for the option to request special assistance. Indicate your specific needs, whether it’s for wheelchair support, help with check-in, or any other type of airport assistance.
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Check conditions and deadlines: Some airlines require that assistance requests be made a certain number of days before departure. Be sure to check the conditions to ensure your request is accepted in time.
| Good to know: If you are unable to submit your request online, you can also contact the airline by phone to arrange the required assistance. Our advisors are also available to support you if you encounter any difficulties.