The Destination Assistance service allows you to enjoy your stay with complete peace of mind thanks to the support of our local partner.
Here is what it includes:
Guidance to your transfer
If your booking includes transfers (or if you have booked them as an option), our local partner will welcome you upon arrival at the airport and guide you to your transfer operator and vehicle.
On-site assistance
You benefit from:
A telephone assistance number available 7 days a week (according to the hours specified in your travel documents)
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A 24/7 assistance service via WhatsApp or a dedicated platform
Information meeting at the hotel
In some destinations, an information meeting is organised at your hotel by our local representative to:
Provide details about your return transfer (if applicable)
Present the programme and schedule of your booked excursions
Give you practical advice about your destination and hotel
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Offer additional activities or services, depending on your preferences
Dedicated contact person
Throughout your stay, you have a dedicated contact who speaks your language, available to respond to your needs and assist you at any time.
| Good to know: the exact assistance details (hours, WhatsApp contact, availability, etc.) are specified in your travel documents and via an email and SMS sent 24 hours before your departure.