Protecting your data is one of our top priorities. We have identified a phishing campaign via WhatsApp messages and email, using our name and visual identity. This campaign follows a cyberattack that affected one of our partners between February 3rd and 5th, which led to unauthorised access to certain booking data for upcoming trips.
Fraudsters may ask for a card imprint, a temporary payment authorisation (stating that no amount will be charged), mention an additional payment, a “booking to be confirmed,” or an urgent action.
Do not reply, do not click on any link, and do not make any payment.
We will never ask you for your passwords, security codes, or banking details by email, SMS, or WhatsApp.
We also confirm that no banking data is affected and that your booking is confirmed.
What data is affected?
- For the booking holder: last name, first name, country of residence, email address, phone number and, in some cases, passport number and expiry date.
- For other travellers: last name, first name, country of residence and, in some cases, passport number and expiry date.
No banking data is affected.
What actions have been taken?
We immediately took all necessary measures to secure your data (immediate blocking of unauthorised access, revocation of the affected accesses, a password change procedure for our partners, and targeted security analyses).
In accordance with our obligations, we also informed the CNIL (French Data Protection Authority).
How can I verify the information related to my booking?
View and manage your booking only through our official channels: all information related to your trip is available in your customer account.
If in doubt, refrain from clicking on any links received.
I made a payment following this fraudulent message: what should I do?
Contact your bank immediately to report the transaction, cancel the payment method used and put appropriate security measures in place. You can also report the message as spam in your inbox.
Need help?
If you have any questions related to this incident, please contact our dedicated team: support-team@voyageprive.com.