If you want to cancel your booking, please go to your member account and go into your 'Booking' where you need to select "Cancel my booking" in the "Manage my booking" tab. The cancellation fees will be displayed here to help you decide if you definitely wish to go ahead and cancel.
We always advise you to cancel as soon as you have decided you definitely cannot travel in order to avoid fees increasing. Please read our Terms and Conditions for more information on applicable cancellation fees.
| Note : Booking fees and charges you have paid to amend your booking are never refundable.
If you require a Letter of Loss to reclaim the cancellation charges from your Insurance Provider Xplorassur, please let us know, and we can write one for you to help you with your insurance claim.