Before confirming the final cancellation of your booking, you can review the associated fees, which are calculated according to our Terms and Conditions of Sale (Article 13).
Steps to Check Cancellation Fees
- Go to your Bookings section.
- Click on Manage my booking, then select Cancel my reservation.
- The cancellation fee details (including processing fees) will be displayed. These fees are calculated based on your insurance options, if applicable, and our Terms and Conditions of Sale (Article 13).
| Important: When you book a trip, we incur management costs even before your departure. If you decide to cancel, our service providers charge us fees for contract termination. These charges are reflected in the cancellation fees, in addition to our management costs.
Cancellation Fees Based on Your Booking Type
| Service | Cancellation Date | Cancellation Fees |
|---|---|---|
| Dynamic Package or Hotel-Only Booking (excluding cruises) | More than 31 days before departure | 25% of the total price (excluding transport) + 100% of transport cost |
| Between 30 and 16 days before departure | 50% of the total price (excluding transport) + 100% of transport cost | |
| Between 15 and 7 days before departure | 70% of the total price (excluding transport) + 100% of transport cost | |
| Between 6 days and departure day | 100% of the total price (excluding transport) + 100% of transport cost | |
| Tour Operator Package or Cruise | Cancellation before or after departure | Supplier’s cancellation fees apply, including commission |
| Leisure or Restaurant Booking Only | As per specific terms in the product description | 100% of the total amount |
Processing Fees
In addition to cancellation fees, processing fees apply depending on the total amount of your booking:
- For bookings under £700: £35 processing fee.
- For bookings over £700: £65 processing fee.
| Important: These fees are added to the cancellation fees and are non-refundable.