There are several possible reasons for a payment issue when using a gift card or voucher. To help identify the cause, please check the following:
Validity of your voucher or gift card
Gift cards and vouchers have an expiration date. You can find this information in your Credit section under your Member Account.
Available balance
You can use your gift card or voucher multiple times if the booking amount is lower than the available balance. You can check your remaining balance in your Credit section under your Member Account.
Minimum usage amount
Your gift card or voucher may have a minimum usage amount. You can find this information in the Threshold section of your Credit space under your Member Account.
│ Important: Gift cards and vouchers can only be used at the time of booking and cannot be used to pay a outstanding balance. You can also check the other available payment methods.
What to do if the problem persists?
If the issue continues after these checks, please contact us via our contact form or through live chat to get an instant response from our advisors.