You have submitted a complaint and are waiting for our response? Rest assured, we are doing everything possible to get back to you as soon as possible.
What is the response time for a complaint?
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Standard response within 10 days: After receiving your complaint, we commit to responding within 10 working days.
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Cases requiring an in-depth review: Some situations require a more detailed analysis and may involve collaboration with our partners. In these cases, we make every effort to provide a response within a maximum of 30 days.
We appreciate your patience and assure you that we are doing everything we can to resolve your complaint as quickly as possible.