Flight time changes related to delays or cancellations are part of the specific constraints of air transport and can unfortunately be decided by airlines outside of Voyage Privé’s control.
If this is the case, we can only direct you to the airline in order to make a complaint. If you require any supporting documentation or material from Voyage Privé to back-up your complaint, please email complaints@voyageprive.com and we may be able to help.
Depending on the reason for the delay or cancellation, as per Flight Compensation EU Regulation 261/2004, for all flights departing from airports located in the EU and for flights run by European companies from a non-EU country to an airport located in the EU, you may be able to ask for compensation by contacting the airline directly.
Compensation
This depends on what caused the cancellation – if it wasn’t the airline’s fault, you won’t be entitled to receive any compensation. Cancellations caused by things like extreme weather, airport or air traffic control strikes or other ‘extraordinary circumstances’ are not eligible for compensation.
If the airline gave you more than 14 days’ notice of the cancellation, they are not obliged to pay you compensation.
If you received less than 14 days’ notice of the cancellation, you are generally due compensation, awarded in pounds or euros depending on where your flight was due to depart from, according to the following scale:
- £220 / €250 for all flights of 1,500km or less (e.g. Glasgow to Amsterdam);
- £350 / €400 for all flights between 1,500km and 3,500km (e.g. East Midlands to Marrakech);
- £520 / €600 for all other flights (e.g. London to New York).
Compensation will be reduced by 50% if the arrival time of the replacement flight doesn’t exceed the arrival time of the original flight by:
- two hours for flights of 1,500km or less;
- three hours for flights between 1,500km and 3,500km;
- four hours for all other flights;
You can find all this information on ABTA website.