My credit card payment does not go through, what should I do?

There are several possible reasons for a card payment issue. To help identify the cause, please check the following:

Conditions to verify

1. Accuracy of the entered details: Ensure that your card number, security code (CVV), and other required fields are correctly filled in.
2. Card validity: Check that your card has not expired.
3. Spending limit on your card: Even if your account has sufficient funds, recent purchases may have temporarily blocked your card. We recommend contacting your bank to check your spending limit and unlock your card if needed.

│ Note: We do not accept payments made with American Express cards.

You can also try using a different card, paying in instalments, or using multiple cards.

What to do if the problem persists?

If the issue continues after these checks, please contact us via our contact form or through live chat to get an instant response from our advisors.