Due to the evolving situation in the Middle East and the closure of numerous airspaces, some stays and return flights may be impacted.
Our teams are monitoring the situation very closely and remain in constant contact with the relevant authorities as well as our partners on site. The safety of our customers remains our absolute priority.
As our teams are currently prioritising the support of customers who are already on site, we kindly ask you not to contact our customer service at this stage. We will keep you informed as soon as we have a new update on the situation.
You are currently on site and your return flight was booked with Voyage Privé
If your return flight could not be maintained, we kindly ask you to remain at your hotel. In agreement with our partner, no additional charges will be billed to you. Our teams are working actively to offer you a return solution as quickly as possible. As soon as a confirmed option becomes available, you will be contacted immediately. We invite you to remain reachable by phone and email.
You are currently on site and your return flight was not booked with Voyage Privé
If your transport was not booked through Voyage Privé, we invite you to contact your airline directly in order to learn about the solutions planned for your return. In the meantime, we recommend that you remain at your hotel and stay reachable by phone and email. Our teams naturally remain available for any questions or urgent needs related to your stay.
You have an upcoming stay
We are closely monitoring the evolving situation in the Middle East and the closure of certain airspaces. Our teams remain in constant contact with the relevant authorities and our partners at the destination. In some cases, developments in the situation may mean that the stay initially planned cannot be maintained.
If you are concerned, you will shortly receive a cancellation confirmation as well as a Voyage Privé voucher for the full amount of your reservation, available in your Member Account, so that you can select a new stay. Our teams remain fully mobilised and we thank you for your understanding in these exceptional circumstances.
Need help?
Our teams remain available every day from 9 a.m. to 5 p.m. by phone or via WhatsApp for any questions or urgent needs, using the emergency numbers communicated before your departure. Thank you for your trust and cooperation.