If you booked a car when purchasing your trip, you can find all the information about your rental car (dates, exact pick-up and drop-off address, vehicle category) in your Bookings section, as well as in the Voyage Privé app.
| Good to know: The name of the rental company and the exact address of the rental desk are shown on your rental voucher, available in your travel documents. This document is provided by our partner and may only become available up to 24 hours before your departure. Remember to check your travel documents again just before you leave.
Where can I find the name of my rental company?
The process is the same on the website and in the mobile app:
1. Go to your Bookings area. Log in using the member account used to make the booking, then click the Orders icon in the menu at the top right of the homepage.
2. Select the relevant booking. Your orders will be displayed. Click on the trip for which you booked a rental car.
3. Open your travel documents. On the details page for your trip, click the Travel documents button below the image of your trip.
4. Open the rental voucher. In your travel documents, scroll down until you find the Rental voucher. This voucher shows the name of the rental company, the rental company booking number, the rental desk address, and the opening hours.
| Note: Save or download the voucher to your phone before you leave. You will be asked to show it at the rental desk. If you are unsure where to go at the airport, it will allow you to immediately identify the correct desk.
Picking Up Your Vehicle
You will collect your rental car at the rental company’s counter. To pick up the vehicle, you may be required to present the following:
Credit card: A credit card in the driver’s name, valid for at least one month after the return date, is often required as a security deposit.
Driving licence: The original driving licence of the driver, which must be valid and in good condition, must be presented.
Travel documents: You will also need to provide your car rental travel documents, available in your Bookings section.
| Important: please note that virtual cards or those stored in a smartphone (Apple Pay, Google Pay...) cannot be used for the vehicle rental.
Returning Your Vehicle
At the end of your stay, you will return the car to the rental company’s counter at the specified time and location as indicated in yourtravel documentsand the details of your booking.